1. Introduction
At Destinoz LIMITED, we take pride in offering a diverse selection of digital products, including presentation templates, website templates, and related creative assets. Our products are meticulously designed to help you communicate effectively, present creatively, and enhance your projects with high-quality, ready-to-use resources. Since our products are delivered instantly upon purchase, each sale is regarded as final and non-reversible.
We have crafted this policy to ensure transparency regarding cancellations and refunds, fostering a fair environment for both our customers and Destinoz LIMITED. It is important to us that you fully understand the implications of purchasing our digital products, and we encourage all our customers to carefully review our policies before making a purchase. This policy aims to communicate how we handle sales, cancellations, and refund requests, ensuring mutual respect for our efforts and your rights as a valued customer.
2. Digital Product Sales and License
All products purchased from Destinoz LIMITED are strictly digital products, available for immediate download once the payment has been successfully processed. When you purchase a product, you gain access to the files instantly, meaning there is no physical shipment involved. As soon as you complete your purchase, you are granted a non-exclusive, non-transferable license to use the template for personal or commercial use, within the guidelines set out in our Terms of Service.
This license gives you the right to use the templates for your projects but does not transfer ownership of any intellectual property rights in the content to you. The license permits use within defined limits and specifically prohibits resale, redistribution, or modification of our products for the purpose of reselling as your own. The products must be used in compliance with all applicable laws and the usage guidelines outlined on our platform.
Due to the digital and downloadable nature of our products, all sales are non-returnable and, therefore, non-refundable once you have accessed or downloaded the files. Digital products are considered fully delivered upon download, and as such, refunds cannot be issued except in specific circumstances, such as proven technical errors.
We encourage customers to thoroughly read the product descriptions, system requirements, and compatibility information to ensure that the products will meet their needs before purchasing.
3. Cancellations
At Destinoz LIMITED, we value your trust and satisfaction in using our digital products, which include presentation and website templates that are delivered digitally and instantly. Due to the nature of these digital goods, cancellations are not possible once a purchase has been completed. As soon as your payment is processed, you are granted instant access to download the product files, making it impractical and impossible to cancel the purchase.
We emphasize that each of our products undergoes careful curation and thorough quality control to ensure that it meets high standards and offers value to your creative projects. Therefore, we encourage all customers to carefully review product descriptions, compatibility requirements, and available previews before completing a purchase.
If you have any questions or concerns about a product before making a purchase, or if you require more details about its features or usage, please do not hesitate to contact our team at info@destinoz.pro. We are happy to provide additional information, clarify any doubts, or assist you with pre-purchase queries to ensure the product aligns with your needs.
Since our digital products are made available immediately upon purchase, this cancellation policy ensures fairness to both our customers and the creators of our digital content while upholding the integrity of our instant download services.
4. Refunds
At Destinoz LIMITED, our digital products are delivered instantly upon purchase, providing immediate access to templates and other digital assets. Due to the nature of these digital goods, refunds are generally not offered once a product has been accessed or downloaded. However, we understand that certain exceptional situations may arise, and we strive to provide fair solutions under specific circumstances.
4.1 Corrupt or Incomplete File
If you receive a file that is corrupted or incomplete, we will do our best to resolve the issue promptly. Our team will work diligently to provide you with a functioning replacement of the file. If, despite our best efforts, we are unable to resolve the issue or provide a working replacement, you may be eligible for a refund.
4.2 Technical Incompatibility
If the product does not function as described, and you encounter technical issues that cannot be resolved despite reasonable troubleshooting efforts, we may consider offering a refund. However, to be eligible, the incompatibility must not be due to a failure to meet the compatibility requirements clearly stated in the product description.
4.3 Duplicate Purchases
If you have inadvertently made a duplicate purchase of the same product, we may offer a refund for one of the transactions. Please contact us with proof of the duplicate purchase, and we will verify and process your refund accordingly.
4.4 Refund Request Procedure
If you believe your situation qualifies for a refund based on the above circumstances, please contact us within 14 days of your purchase at info@destinoz.pro. When submitting a refund request, please include:
- Your order number
- The reason for the refund request
- Any relevant screenshots or information to help us understand the issue
4.5 Refund Review and Conditions
All refund requests are subject to review by our team, and Destinoz LIMITED reserves the right to approve or deny any request. Refunds will only be granted if the outlined criteria are met.
Refunds are not provided for:
- A change of mind after purchase
- Failure to read the product description before purchase
- Dissatisfaction with features that were clearly stated before purchase
5. Product Support and Assistance
Our templates are designed to be user-friendly and compatible with popular presentation and website platforms.
5.1 Compatibility Support
Our templates are compatible with major platforms, including Microsoft PowerPoint, Google Slides, Canva, and WordPress. Compatibility information is included in each product description to help you make an informed purchase decision.
5.2 Assistance for Technical Issues
If you experience technical difficulties, our support team is here to assist you. Whether you need guidance on editing a slide or troubleshooting a feature, we are committed to providing timely and comprehensive support.
5.3 Customer Satisfaction Focus
Our goal is to ensure every customer has a positive experience with Destinoz LIMITED. If you need additional guidance, please contact us at info@destinoz.pro, and we will respond as quickly as possible.
6. Contact and Support
If you have questions, concerns, or need assistance regarding our Cancellations and Refunds Policy, please reach out to us at info@destinoz.pro. Our dedicated support team is here to provide prompt and helpful responses to any inquiries you may have.
At Destinoz LIMITED, we genuinely value our customers, and your satisfaction is our priority. Whether you need clarification on our policies, are encountering a technical issue, or need guidance on using our products, we are ready to assist you.
Thank you for choosing Destinoz LIMITED! 🚀